Last updated: 22 February 2025
Welcome to Illumanix (“Illuma”)! We are glad you are here. We believe that conversational artificial intelligence (“AI”) can change the world for the better. Our goal is to use AI to build a smart, safe, and meaningful conversational pattern that helps our users connect with others, grow in their knowledge base, and ultimately achieve their goals. Our technology adapts and evolves by understanding how our users communicate and collaborate, becoming more accurate and helpful with continued interactions. Your trust in our technology is something that we do not take for granted. Your privacy is important to us. This Privacy Policy outlines how Illumanix (“Illuma”, “we”, “us”) uses your personal information through our websites www.illumanix.com, www.illumanix.ai, our mobile applications, our interactions with you through other modes of communication (such as SMS or instant messaging), and any other sites or services that link to this Privacy Policy (collectively, the “Services”).
When you use Illuma, we collect your name, phone number, and IP address. We use this data to run Illuma, inform improvements to the platform, keep you safe, and comply with all applicable laws.
Keeping your conversationswith us private and safe is our top priority, and we will never sell or shareyour data for advertising or marketing purposes. We have strict internalcontrols over the use of and access to user data.
By using Illuma, you agree to follow our Acceptable Use policy. We do not accept conversations considered harmful, abusive, or involving illegal behavior. Users who engage in suchactions, or attempt to evade our security measures so that they may engage insuch behavior, may be suspended.
You are not permitted to use Illuma if you are under the age of 13.
Illuma technology is designed to provide helpful and accurate advice. However, conversational artificial intelligence models are not perfect, and by using Illuma, you agree and accept that we are not legally responsible for any information provided that may ultimately prove to be inaccurate or false. You should always double-check the facts yourself or, if appropriate, talk to a professional.
Information you provide to us
Automatic data collection and Cookies. We and our service providers may automatically log and combine information about you, your computer or mobile device, and your interaction over time with the Services, online resources, and our communications, such as:
We use the following tools for automatic data collection:
Information we obtain from other sources. If you choose to contact or otherwise interact with our Services over a third-party messaging platform such as Facebook Messenger or Instagram, we will collect an identifier of your profile on these platforms.
Sensitive data. In your conversations with the Services, you may choose to provide sensitive information. This includes, but is not limited to, your religious views, sexual orientation, political views, health, racial or ethnic origin, philosophical beliefs, or trade union membership.
Why we collect this data: This information may be processed to personalize interactions or provide relevant recommendations. Â We will never sell your personal information.
How We Use Your Information
We use personal information for the following purposes or as otherwise described at the time of collection:
Provide our Services. We use personal information to operate, maintain, and provide you with our Services. In particular, we use personal information to perform our contractual obligations under our Terms of Service.
Communicate with you about our Services. It is in our legitimate business interests to use personal information to respond to your requests, provide customer support, and communicate with you about our Services, including by sending announcements, surveys, reminders, updates, security alerts, and support and administrative messages.
Improve, monitor, personalize, and protect our Services. It is in our legitimate business interests to improve and keep our Services safe for our users, which includes:
Research and development. We may use personal information for research and development purposes where it is in our legitimate business interests, including to analyze and improve the Services and our business. As part of these activities, we may create or use aggregated, de-identified or other anonymized data from personal information we collect. We make personalinformation into anonymized data by removing information that makes the datapersonally identifiable to you. We may use this anonymized data and share itwith third parties for our lawful business purposes, including to analyze andimprove the Services and promote our business. We will never sell youranonymized data.
Compliance andprotection. We may use personal information to comply with legal obligations and to defend ourselves against legal claims or disputes, including, but not limited to, the following:
Comply with applicable laws, lawful requests,and legal process, such as to respond to subpoenas or requests from governmentauthorities.
We do not sell or share your personal information with third parties for interest-based advertising purposes. We may disclose your personal information as described below:
Service providers. We may rely on third-party service providers in furtherance of the purposes described above. In these cases, personal information may be accessed by these third parties and processed or stored on our behalf. These service providers can include hosting services, cloud computing and storage services, maintenance services, security services, and customer support services. We may also share hashes of names and phone numbers and limited device data for advertising attribution and measurement services. This means that the recipient can recognize your name and phone number only if they already have that information from another source.
Business transferees. Personal information may be transferred to another entity in the event of a bankruptcy, change of control, or shutdown of Illuma. We may also transfer personal information in the course of a sale or merger of the business.
Authorities and others. If we are legally obliged or otherwise believe it necessary to do so, personal information may be disclosed toregulatory agencies, law enforcement agencies, courts, and other governmentauthorities, including for the compliance and protection purposes describedabove.
Delete your account. You may request that we delete your account by contacting us as provided in the (hyperlink insert for access to Webform) section below.
Opt out of SMS messaging. If you wish to opt out of receiving text messages from us, reply with STOP to any mobile message sent from us. Please note that this may prevent us from sending one-time codes to your phone and may limit your experience. If you would like to allow these codes but disable all other messages, reply with PAUSE to any mobile message sent from us.
Online tracking technologies opt-out. You can opt out of third-party cookies as described in our Cookie Policy below.
Personal information requests and your rights. We offer you choices that affect how we handle the personal information that we control. Â Depending on your location and the nature of your interactions with our services, you may request the following in relation to your personal information:
Access to a copy of the personal information that we have collected about you. Where applicable, we will provide the information in a portable, machine-readable, readily usable format.
Information about how we have collected and used personal information. We have made this information available to you without having to request it by including it in this Privacy Policy.
Correction of personal information that is inaccurate or out of date.
Deletion of personal information that we no longer need to provide the Services or for other lawful purposes.
Withdrawal of consent, where we have collected and processed your personal information with your consent. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Additional rights, such as to object to and request that we restrict our use of personal information.
You may exercise any of these rights and make a request by emailing your request at: support@illumanix.ai. In processing your request, we may ask for specific information from you to help us confirm your identity. Depending on where you reside, you may be entitled to empower an authorized agent to submit requests on your behalf. We will require authorized agents to confirm their identity and authority, in accordance with applicable laws. You are entitled to exercise the rights described above free from discrimination.
Limits on your privacy rights and choices. In some instances, your choices may be limited, such as where fulfilling your request would impair the rights of others, our ability to provide a service you have requested, or our ability to comply with our legal obligations and enforce our legal rights. If you are not satisfied with how we address your request, you may submit a complaint by contacting us at privacy@illumanix.ai.
Do Not Track. Some Internet browsers can be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” or similar signals. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.
Security is integral to the success of any conversational AI model, and Illuma is no different. We understand that our success depends on users trusting that their data is being handled responsibly and safely to fully receive the benefits of our Services.
Ensuring the integrity of your data is a major priority for us. Illuma has technical measures in place to protect personal information against unauthorized access, corruption, loss, or misuse. This includes internal measures that limit access to personal information to a dedicated set of specialist employees, ensuring the safety or quality of our Services. Where possible and appropriate, we also deidentify sensitive data like conversational logs to preserve user privacy.
No security measure is perfect, and by using our services, you acknowledge and accept that your use of our Services is ultimately at your own risk.
Please note that you are responsible for managing access to any accounts that you maintain with us. Failure to limit access to your devices or browser might enable third-parties to have unauthorized access to your personal information.
Third-Party Websites and Content
Please be advised that you may encounter links or content through our Services that are provided by third parties that Illuma does not own or otherwise control. You acknowledge that any data you provide to these third parties shall be governed solely by the terms of service, privacy policies, and other terms applicable to those third parties.
Illuma is not designed for those under the age of 13
Illuma is not designed for use by those under the age of 13 (“child” or “children”) as so defined by U.S. Children’s Online Privacy Protection Act (“COPPA”). Illuma does not knowingly solicit, collect, process, use, share, retain, or store the personal information of children. Illuma does not market or target its Services to users of any age, including children. Illuma does not sell services or products to children. Illuma does not sell the personal information of our users, of any age. If you are a child, that is, you are under the age of 13, please do not attempt to use our Services, register an account with us, or send any personal information to us.
If you are a parent or guardian of a minor under the age of 13 and believe that the minor has provided personal information to us or is otherwise using our Services, please let us know immediately at support@illumanix.ai, and we will seek to delete this information and revoke access as quickly as possible.
For more information and general tips about protecting children’s online privacy, please visit OnGuard Online.
Retention
Where required under applicable laws, we retain personal information only for as long as is necessary to fulfill the purposes for which it was collected and processed, in accordance with our retention policies, and in accordance with applicable laws and regulatory obligations or until you withdraw your consent (where applicable).
To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of personal information, the purposes for which we use personal information and whether we can achieve those purposes through other means, and the applicable legal and regulatory requirements.
Changes To This Policy
We do reserve the right to modify this Privacy Policy at any time. Â When we do so and unless required by law to provide an alternative notice, we will post an updated version on this page. If you choose to continue your use of our Services after such a revision, you consent to be governed by the amended Privacy Policy.
How to Contact Us
If you have a request, question, or wish to obtain information related to our privacy policies, please email us at: privacy@illumanix.ai.
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This Cookie Policy explains how Illumanix (“Illuma”, “we”, “us”) uses cookies and similar technologies when you visit our Services as defined in our Privacy Policy. Here, we explain what these technologies are and why we use them, as well as your rights to control our use of them.
Cookies. A cookie is a text file containing a string of characters that is sent to your device when you visit a website. When you visit the website again, the cookie allows that website to recognize your browser. Cookies may store user preferences and other information. Cookies set by the website owner are called “first-party cookies.” Cookies set by parties other than the website owner are called “third-party cookies.” Third party cookies enable third party features or functionality to be provided on or through a website (e.g., interactive content and analytics). The parties that set these third party cookies can recognize your device both when it visits the website in question and also when it visits certain other websites.
Local storage. Local storage technologies refer to the methods that websites and applications use to store data locally on your device. The most commonly used local storage technology is called “local Storage” and is part of the HTML5 standard. This technology allows websites or applications to store data that persists even after the user closes their browser or application or restarts their device.
Session storage. Session storage is a feature of your web browser or device that allows a website or application to temporarily store data on your device while you are actively using the website or application. This data is deleted as soon as you close your browser or application, or navigate away from the website. Websites and applications may use session storage to improve your experience and ensure that certain information is readily available during your browsing session.
Other tracking technologies. Websites and apps use a variety of other tracking technologies too, including web beacons (also known as tracking pixels), third-party tracking scripts, and analytics tools. These technologies provide data on how visitors use websites. We may also use web beacons and “clear GIFs” in communications with you to allow us to count how many people read them and to verify any clicks through to links within an email. If you do not wish for the web beacon to be downloaded onto your device, you should select to receive emails from us in plain text rather than HTML.
This Cookie Policy refers to all these technologies collectively as “cookies.”
We and our service providers may automatically log and combine information about you, your computer or mobile device, and your interaction over time with the Services, online resources, and our communications, such as:
We use both persistent cookies and session cookies. Persistent cookies stay on your device for a set period of time or until you delete them, while session cookies are deleted once you close your web browser.
We only use essential cookies. These cookies are strictly necessary to provide you with our Services, by, for example, providing page navigation and access to secure areas of the Services.
You can set your browser to block cookies, but then some parts of the Services will not work, given that we only use cookies that are strictly necessary to provide you with our Services. To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings. For more information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit www.allaboutcookies.org. Use the following links to learn more about how to control cookies and online tracking through your browser: Firefox; Chrome; Microsoft Edge; Safari.
Note that because these opt-out mechanisms are specific to the device or browser on which they are exercised, you will need to opt out on each browser and device that you use.
Do Not Track. Some Internet browsers can be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” or similar signals. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.
We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. We will notify you of any material changes to this Cookie Policy prior to the changes becoming effective by posting the changes on this page and providing a more prominent notice with on-site or email notifications. Please therefore re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.
The date at the top of this Cookie Policy indicates when it was last updated.
If you have a request, question or wish to obtain information related to our privacy policies, please email us at: privacy@illumanix.ai.
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